Our House Policies
ESTIMATED SHIPPING TIMES
- North America : 3 - 5 business days
- Europe : 2 - 4 weeks
- Everywhere Else: 3 - 4 weeks*
We accept the following payment methods:
- All Major Credit Cards: Visa, MasterCard, Discover, American Express
- PayPal: To register for a PayPal account, visit the website paypal.com.
RETURNS, EXCHANGES AND REFUNDS
ELIGIBLE ITEMS:Items must be in the original condition as we sold them. Dirty, worn, laundered, altered, stained or damaged items are not eligible for returns. We do not offer rental services, so if your garment shows signs of wear a restocking or cleaning fee may apply. Items originally purchased with free shipping or purchased using installment payments are subject to a 10-15% restocking fee.
Intimate items (robes, undergarments, bathing suites etc) and sale or clearance items are ineligible for returns and are considered final sale.
Time Frame: Please contact us within 7 non-business days (one week) of delivery.
Items must be shipped back to us within 14 non-business days (two weeks) of delivery.
CONDITIONS OF RETURNS
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value, and/or a cleaning or restocking fee at our discretion.
We recommend shipping all returns with insurance coverage as we're unable to reimburse items that are lost or damaged by shipping providers or couriers.
Due to the one of a kind nature of our items we do not offer exchanges or store credit.
On the rare instance you need to cancel an order, please let us know as soon as possible. If your order has already shipped, please see return requirements above. Cancellation requests for orders using installment payments are subject to a 10% restocking fee.
Refunds will be processed to the original purchase method (card, Paypal, etc.) We're unable to refund or provide reimbursements for more than the original order amount. Credits and refunds will be made for the original cost of the item, less any shipping, restocking fees or cleaning fees. In the rare event of shipping damage, images of the item condition and packaging are required (these images should be in focus, clear and show the entire item and/or package or box.) Items originally purchased with free shipping or purchased using installment payments are subject to a 10-15% restocking fee.
Looking For Something Else?Check our privacy policies, faqs or send us and email.
If you have any questions or concerns about shopping with us or our return policy, please don't hesitate to reach out. We're more than happy to work with you.